Villa Rules
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Swimwear is required when using the pool.
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Smoking is prohibited inside the rooms and in all enclosed areas.
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Please keep music and other sounds at a low volume after 10:00 PM.
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Furniture and amenities must be used responsibly and with care.
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In case of damage, whether intentional or accidental, please report it to the management.
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If any item is taken from the property, a charge will be made for its current market value.
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If you are traveling with pets, please be careful in the green areas. If damage occurs (such as digging), a gardening fee will be charged.
Security Deposit
Upon check-in, a security deposit of $3,000.00 MXN will be required. This amount is refundable at the end of your stay, provided that the room and facilities are found to be in good condition. Payment can be made only in cash or by bank transfer.
Cancellation Policy
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Full refund: Cancellations made 30 days or more before arrival.
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50% refund: Cancellations between 10 and 30 days before arrival.
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No refund: Cancellations made less than 10 days in advance.
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Initial flexible cancellation: Full refund if canceled within 48 hours of booking, only applicable during low season. During high season, there are no refunds for bookings made 10 days or less in advance.
Contacto:
Yelieska Méndez
📧 contacto@casasnawuales.com